FAQs

We offer free shipping to most countries.（Free Shipping over €60）

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free（Free Shipping over €60）

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

Products received with broken glass or frames are not considered defective and cannot be returned. In this case, we will replace the glass at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

Reason:
The base glue is applied too much or unevenly, making it difficult for the color glue to adhere.
The phototherapy lamp is aging, the ultraviolet intensity is insufficient, and the nail polish cannot be fully cured.
The color glue is applied too thickly, and the bottom layer of nail polish is difficult to be irradiated.
The nail surface is not cleaned thoroughly, and there is dust or grease residue.
The polishing is not in place, and the nail surface adhesion is insufficient.
The base glue is of poor quality and the adhesion is not enough.
Solution:
Ensure that the base glue is applied thinly and evenly.
Check and replace the phototherapy lamp regularly to ensure the intensity of ultraviolet rays.
Control the thickness of the color glue and increase the number of layers if necessary.
Clean the nail surface thoroughly and use high-quality cleaning water or alcohol.
When polishing the nails, pay attention to the details and ensure that the surface roughness is moderate.
Choose a base glue product with good quality.

Reason:
The nails are thin and soft and sensitive to heat.
The applied glue layer is too thick, and it shrinks rapidly when exposed to the lamp, generating a lot of heat.
The wattage of the lamp is too high, and the heat is too high.
The quality of the glue is poor and may contain irritating ingredients.
Solution:
Control the thickness when applying the glue layer to avoid too thick.
Choose a light therapy lamp with the right wattage to avoid excessive heat.
Use glue products of good quality to reduce irritation.
If the pain persists or worsens, it is recommended to suspend the light therapy nail production and consult a professional.

Reason:
When shaking the nail polish, the force is too strong, which produces bubbles.
The speed of application is too fast, and air is drawn in.
The surface of the nail is not completely dry, and there is moisture remaining.
Solution:
Gently shake the nail polish to avoid bubbles.
Control the speed of application and apply it at a uniform speed.
Make sure the surface of the nail is completely dry before applying the nail polish.